We had a customer call in our office with the problem of a spare toilet overflowing. She said even when her husband turned the main water off to the entire home the toilet was overflowing out of the bowl and even seeping out of the base of the toilet, between the toilet and the floor.
Anytime something is coming out of the bowl the only explanation is a toilet clog. Our dispatch team knew instantly to send a technician with a toilet auger.
Toilet after cable was put through to clear line.
Photo showing the stoppage after a simple toilet paper test.
When he arrived he ran the toilet auger and was able to remove the blockage. We always like to check our work, so he followed that up by flushing some toilet paper down the toilet. Not too much, just about as much as any average flush. When our technician did this test- the toilet backed up again immediately.
Having another backup immediately after clearing the line is an indication that there is a bigger problem than just a simple tissue blockage.
The technician then pulled the toilet from the floor and called in a drain specialist. Our drain specialist arrived on the scene with his sewer camera.
This is a special tool with a camera on the end of a long reel that can go into the sewer line to show us exactly what we're looking at under the home. To learn more about this click this link.
When he put the camera in the line you can see here in the video, he saw water standing in the pipe.
In a typical homes sewer pipe you should not be able to see any water standing, but this was about 4 inches of water standing in at least 25 feet of this families line under their home. We knew from just looking at it the problem was a belly in the line. A belly in the line is most likely caused by a foundational shift. To learn more about the things that cause backups click here.
In this after photo of the new sewer line you see the black shadow showing the separation between the foundation and the clay under home.
Once we explained to the homeowners what exactly was going on and had the OK we hired a professional excavator team to dig under her home giving us a 39 foot working space. When these excavators had performed their job you could see 6 inches between the base of the foundation and the clay under the home. See photo to the right.
There is no denying at this point that there is definitely a foundation issue. Because of the excavation we had to do in order to access the pipes we were able to alert the homeowner to the larger problem that was the foundation issue so they could address it properly.
To make sure that our repair stands the test of time regardless of what is happening to the foundation in the future we use a special type of hanger to secure the pipe to the foundation itself. This secures the pipe from moving up or down, as opposed to the other option to use a hanger that only prevents a downward motion, our team here at JD precision knows these tend to fail so we avoid using the teardrop hanger. After we laid the new pipe and secured this pipe with the hangers we installed two additional clean outs for any future issues that may arise so that the homeowner will not have to tunnel under the home for any clogs.
If you believe this might be a problem you are experiencing, if you find your toilet overflowing constantly or just occasionally, in your home please don't hesitate to reach out to us. We are always a call or text away, or if you'd rather have us reach out to you please fill out the schedule now form and our office will call you!
